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Privacy Policy

Last updated: September 23, 2025

This Privacy Policy explains how Hive Group Inc. (HGI) (“HGI”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you use our services, including remote staffing, AI voice solutions, automations, consulting, and related technologies (collectively, the “Services”).

By using our Services, you consent to the collection and use of your information in line with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Capitalised words have meanings defined in this section. The definitions apply whether used in singular or plural.

1.2 Definitions

  • Account –a unique profile created for you to access our Services.
  • Affiliate  an entity that controls, is controlled by, or is under common control with HGI.
  • Company HGI Australia Pty Ltd , Level 1, 470 St Pauls Terrace, Fortitude Valley, QLD, 4006
  • Cookies  small files stored on your device that track browsing activity.
  • Device any device that can access our Services (e.g. smartphone, computer, tablet).
  • Personal Data information relating to an identified or identifiable individual.
  • Service  the website and solutions provided by HGI.
  • Service Providers  third parties engaged by HGI to deliver or support Services.
  • Usage Data  data collected automatically through your use of the Services (e.g. IP address, browser type, time on site).
  • Website –HGI is accessible at https://hivegroupinc.com.
  • You / Client  the individual or entity accessing or using the Services.

2. Information We Collect

2.1 Personal Data You Provide

When using our Services, we may request personal information such as:

  • Name and surname
  • Email address
  • Phone number
  • Company details (if applicable)
  • Payment or billing information (processed securely via third parties)

2.2 Usage Data

Collected automatically when interacting with our Services. This may include:

  • IP address, device type, operating system, browser version
  • Pages visited, time spent, referral sources
  • Log-in activity and interaction with AI agents

2.3 Data from AI Voice Services

If you engage with our AI agents (voice or chat), we may process call recordings, transcripts, and interaction logs for:

  • Service delivery (e.g. appointment booking, enquiries)
  • Quality monitoring and improvements
  • Compliance and training purposes

 

3. Cookies and Tracking Technologies

We use Cookies, web beacons, and similar tools to:

  • Improve Service functionality
  • Analyse traffic and performance
  • Store your preferences
  • Authenticate user sessions

You may refuse Cookies by adjusting browser settings. Some features may not function properly if Cookies are disabled.

4. How We Use Your Data

HGI may use Personal Data to:

  1. Provide, maintain, and improve our Services.
  2. Manage your Account and authentication.
  3. Deliver and support remote staff and AI agent operations.
  4. Communicate with you regarding updates, support, or legal notices.
  5. Send marketing information (where lawful and with your consent).
  6. Analyse Service usage to optimise user experience.
  7. Comply with legal obligations and regulatory requirements.
  8. Conduct business transfers such as mergers or acquisitions.

5. Sharing of Information

We may share your information in these circumstances:

  • With Service Providers who support delivery, hosting, communications, or analytics.
  • With Affiliates  requiring them to comply with this Privacy Policy.
  • With Business Partners –to deliver joint solutions or promotions.
  • In Business Transfers  if HGI merges, is acquired, or sells assets.
  • For Legal Compliance  to law enforcement or regulators when legally required.
  • With Your Consent  where you explicitly authorise disclosure.

We do not sell Personal Data to third parties.

6. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Usage Data may be stored for shorter periods unless extended for security, legal, or performance reasons.

7. International Data Transfers

As a global business, your data may be stored or processed in jurisdictions outside your own, including countries with different data protection standards. HGI takes reasonable steps to ensure adequate safeguards (e.g., contractual clauses, encryption, restricted access) are in place before transferring Personal Data internationally.

8. Your Rights

Depending on your location, you may have rights to:

  • Access and obtain a copy of your Personal Data
  • Request corrections or updates
  • Request deletion (“right to be forgotten”)
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications
  • Data portability (where applicable under GDPR or similar laws)

Requests can be made by contacting us (see Section 12). We may verify your identity before responding.

9. Children’s Privacy

Our Services are not directed to children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from minors. If you believe a child has provided us with Personal Data, please contact us, and we will take steps to remove it.

10. Data Security

We use commercially reasonable safeguards (encryption, restricted access, monitoring) to protect your Personal Data. However, no online system is 100% secure, and we cannot guarantee absolute protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. In cases of material changes, we will notify you by email or a notice on our Website.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Hive Group Inc. (HGI)
Level 1, 470 St Pauls Terrace, Fortitude Valley, QLD, 4006

Email: info@hivegroupinc.com