AI Call Centre Services Built for Real Business Needs
Whether you need calls answered, customer supported, orders processed or new leads generated. HGI provides AI Call Centre Services designed for specific business needs. Each service is a standalone and can be used independently.
AI SOLUTIONS THAT DRIVE GROWTH
AI Powered Call Centre Services. Call Centre Services.
Our AI services help you convert more opportunities, keep your databases accurate and create exceptional customer experiences – 24/7.
Choose the service that solves your business need.
AI Answering Service
A 24/7 receptionist that answers incoming calls, captures caller details and messages and instantly notifies your team.
- Answer incoming calls 24/7
- Customised company greeting
- Capture name, number & message
- Instant email & SMS notifcations
- Optional FAQ handling
- Optional live call transfer
- Optional appoinment booking
24/7 AI Customer Service
AI Powered customer service that handles common enquires accurately and consistently at any time of the day or night.
- Answer customer enquiries 24/7
- Provide approved information
- Handle common questions
- Support high enquiry volumes
- Reduce customer wait times
- Reduce repetitive workload
AI Inbound Order Taking
AI-powered order taking service that handles incoming orders accurately and effciently.
- Take inbound orders 24/7
- Capture order details accurately
- Secure payment processing
- Provide order confirmation
- Reduce abandon order calls
- Increase order-taking capacity
AI Lead Generation
AI Powered outbound calling to identify, qualify and capture accurate lead information for your sales team.
- Generate new leads
- Conduct outbound campaigns
- Qualify potential customers
- Capture lead information
- Revalidate existing databases
- Update outdated information
- Delivered qualified opprtunities
Different Challenges. Different AI Solutions.
You don’t need an entire AI call centre transformation.
You need the right solution for the problem you’re trying to solve.
Missing incoming calls?
Choose
AI Answering Service.
Need customers supported outside normal hours?
Choose
24/7 AI Customer Service.
Need to take more orders over the phone?
AI inbound Order Taking.
Need to generate or qualify more leads?
AI Lead Generation.
Built for Any Business
From small businesses to growing enterprises, our AI solutions adapt to your industry and your customers.
Direct Response
E-commerce
Real Estate
Finance
Legal
Education
Trades & Services
And Many More
EXPLORE AI ANSWERING SERVICE
Your 24/7 AI Receptionist
AI Answering is designed specifically for business that need incoming calls answered when their team can’t get to the phone. Your AI receptionist answers the call, greets the caller, capture their details and reason for calling and immediately sends the information to your team.
Ready to Transform Your Business?
Let AI handle your calls, orders and leads while you focus on growth
24/7 AI-powered service
Capture more leads & orders
Reduce response times
Improve Customer Experience
Clean & Accurate databases
Scale without adding headcount
No lock in contracts. Cancel anytime.
HOW IT WORKS
Caller Calls
Your customer calls your business as normal.
EVERY PLAN INCLUDES
24/7 Call Answering
Real-time Call Reports
AI Answers
Your AI Receptionist answers with your custom greeting.
Customized Company Greeting
Month-to-Month Service
Information Captured
The AI captures caller’s name, number and reason for calling
Name, Number and Message Capture
30-day cancellation
Instant Notification
You will receive the details instantly by email and SMS
Instant Email and SMS Alerts
No Long-Term contract
Experience HIVE AI for Yourself
Don’t just read about AI answering—experience it. Talk to Stella and see how naturally an AI receptionist can greet callers and understand their enquiry in real time.
24/7
Always Available
0
Opportunities Missed
100%
Calls Answered
Real Results
For Real Business
ENHANCE YOUR SERVICE
Add powerful features to customize your AI Answering Service
Start with professional name, number and message capture then add the capabilities your business needs.
Live Transfer
Turn important calls into immediate conversations.
Your AI Answering service can identify calls that meet your rules and transfer the caller directly to the right person in your business.
Benefits:
- Instant escalation for time-sensitive opportunities
- Transfer with full caller context
- Smart routing based on your real business rules
FAQ Handling
Turn your AI answering service into a trained front-line knowledge assistant.
Your AI can confidently answer common customer questions using approved, pre-defined information supplied by your business.
Responses are fenced, meaning the AI only responds using the information you have approved.
Benefits:
- Clear, controlled and brand safe responses
- Faster resolution for routine inquiries
- Reduce message volume for your team
- Quick answers for callers who don’t need to speak with your team
- Seamless integration with any plan
Appointment Booking & Calendar Integration
Turn your AI Answering Service into 24/7 booking desk.
Your AI can schedule appointments, consultations, site visits or service bookings directly into your connected calendar in real time.
Integrate with Google Calendar, Microsoft Outlook or any supported scheduling system.
Benefits:
- Real-time calendar syncing
- Automated booking and confirmation
- Custom, booking rules (duration, buffers, travel time, limits)
- Caller notifications and internal alerts
- Accurate, conversational scheduling
- Seamless integration with all plan
Frequently Asked Questions
Everything you need to know about our AI answering service
What is an AI Answering Service?
An AI Answering Service handles your business calls 24/7, so you never miss an important enquiry. It answers with a customised company greeting and captures the caller’s name, phone number, and message on your behalf. After every call, you’ll receive an instant email notification with the caller’s details and message, keeping you informed and ready to follow up.
How does the HGI AI answering service work?
Our standard AI receptionist answers calls 24/7 and captures caller information, ensuring you never miss an important enquiry. You can also upgrade your service to handle FAQs, book appointments, and provide more tailored support. It integrates seamlessly with your existing systems and can be customized to suit your business needs.
Can I customize the greeting and responses?
Absolutely! You can fully customize your company greeting, upload FAQs, set routing rules, and define your brand voice. The AI learns from your business to provide accurate, on-brand responses.
What happens if the AI can't handle a call?
The standard plan includes name, phone number, and message-taking. If you’d like the AI to handle calls beyond the standard plan, you can add FAQ handling and live call transfers for an affordable one-time setup fee. With live transfer enabled, the AI can seamlessly pass calls to your team with full context when needed. You can define the rules for when calls should be escalated, ensuring important matters are always directed to the right person.
How quickly can I get started?
Setup takes 5-10 business days. Simply sign up, customize your greeting and settings, forward your number, and you’re live. We provide step-by-step guidance throughout the process.
Is there a contract or commitment?
No long-term contracts. Month to month with 30 days’ notice. Choose a monthly plan that fits your needs, with the flexibility to upgrade, downgrade, or cancel anytime.