Specialist Roles
Need capability beyond traditional offshore support? Let’s build around your requirements.
Depending on your business and talent requirements, HGI can help identify professionals across a range of specialist functions.
AI and Technology Engineering Team
Build the technical capability to develop, integrate and improve AI-powered systems, software and digital solutions, without relying entirely on your local technology team.
HGI can help businesses build dedicated offshore technology teams that work alongside internal developers, product teams and technology leaders. From AI development and automation to software engineering, data and quality assurance, your offshore team can provide additional technical capacity while remaining integrated with your existing systems, workflows and development processes.
Team capabilities can include:
AI Engineers
Design, develop, integrate and maintain AI-powered applications and solutions, including machine learning models, generative AI applications, intelligent automation and AI-enabled business tools.
Generative AI Engineers
Build applications using large language models and generative AI technologies, including AI assistants, internal knowledge tools, document processing solutions and workflow automation.
Machine Learning Engineers
Develop, test, deploy and maintain machine learning models and pipelines that support prediction, classification, recommendation and other data-driven applications.
AI Automation Specialists
Identify repeatable business processes and develop AI-enabled workflows and automations that connect systems, reduce manual work and improve operational efficiency.
DevOps / Cloud Engineers
Support development environments, cloud infrastructure, deployment processes, monitoring and automation in collaboration with your technology leadership.
QA & Software Test Engineers
Test software functionality, identify defects, document issues and support quality assurance processes before systems and applications are released.
Software Engineers / Developers
Design, develop, test and maintain software applications, internal platforms and digital products based on your organisation’s technical requirements.
Full-Stack Developers
Work across front-end and back-end development to build and maintain complete web applications, portals and business systems.
Data Engineers
Build and maintain data pipelines, databases and integrations that provide reliable, structured data for reporting, analytics, AI and business applications.
Back-End Developers
Build and maintain server-side applications, APIs, databases, integrations and the infrastructure supporting digital products.
Data Analysts
Transform business data into meaningful reports, dashboards and insights that support operational and strategic decision-making.
Front-End Developers
Develop responsive, user-friendly interfaces for websites, applications and digital platforms.
Engineering and Technical Design Team
Expand your engineering and technical design capacity while keeping project leadership, approvals and critical engineering decisions with your local team.
HGI can help engineering, construction, manufacturing, property and infrastructure businesses build dedicated offshore technical teams to support drafting, modelling, documentation, design development, estimating and project coordination.
Your offshore engineering professionals can work within your existing software, standards and project workflows, giving your local engineers and project leaders additional capacity to manage increasing workloads and project demands.
Team capabilities can include:
Project Engineers / Engineering Coordinators
Support engineering projects through documentation, scheduling, progress tracking, stakeholder coordination and technical administration, subject to the responsibilities and professional requirements of each project.
Civil Engineering Support
Assists civil engineering teams with technical documentation, drawings, quantity calculations, data preparation and other project support activities under the direction of appropriately qualified engineers.
BIM Modellers / BIM Technicians
Develop and maintain Building Information Models, drawings and project documentation while supporting coordination between architectural, structural and building services disciplines.
Quantity Take-Off Specialists
Review project drawings and documentation to prepare material and quantity take-offs that support estimating, procurement and project planning.
CAD Draftspersons / CAD Technicians
Produce and update accurate 2D and 3D technical drawings using project specifications and instructions provided by engineering and design teams.
Structural Engineering Support
Supports structural teams with modelling, drafting, documentation, schedules and technical project information based on approved engineering requirements.
Mechanical Engineering Support
Assists with mechanical drawings, CAD modelling, technical documentation, component schedules, specifications and engineering project administration.
Electrical Engineering Support
Provides drafting, documentation, schedules, data preparation and other technical support for electrical engineering projects.
Revit Technicians
Create and update Revit models, drawings, schedules and documentation to support architecture, engineering and construction projects.
Mechanical, Electrical & Plumbing (MEP) Support
Supports building services teams with MEP drawings, modelling, documentation, coordination and project information management.
Technical Documentation Specialists
Prepare, organise and maintain drawings, specifications, technical reports, manuals, schedules and project documentation.
Engineering Project Administration
Manage document control, project registers, correspondence, reporting, schedules and other administrative workflows supporting engineering teams.
Estimating Support
Assist estimators with quantity calculations, supplier information, documentation, spreadsheets and preparation of supporting information for project estimates.
Engineering Draftspersons
Translate engineering concepts, mark-ups and specifications into detailed technical drawings and documentation for review by qualified engineering professionals.
Construction Administration Support Team
Give your project and site teams more time to focus on delivery while your offshore team manages the administration behind the work.
Build a dedicated offshore construction administration team to support project documentation, scheduling, supplier coordination, reporting and day-to-day back-office workflows :helping construction businesses manage more projects without continually increasing the administrative burden on local staff.
Team capabilities can include:
Project administration
Supporting project teams with documentation, records, correspondence and general administrative coordination.
Supplier and subcontractor administration
Maintaining supplier information, coordinating documentation and supporting routine communications and follow-ups.
Scheduling support
Updating project schedules, coordinating appointments and maintaining calendars for project teams, contractors and suppliers.
Purchase order administration
Preparing, tracking and maintaining purchase orders according to established business processes.
Document control
Organising, maintaining and distributing project documents, drawings, specifications and other controlled information.
Quote and estimate administration
Assisting with the preparation, formatting, organisation and tracking of quotations and estimates.
Tender administration support
Assisting with document preparation, formatting, information gathering and submission coordination.
General construction administration
Managing repeatable back-office tasks that allow project managers, estimators and site teams to concentrate on project delivery.
Compliance documentation support
Organising and maintaining required licences, certificates, insurance records and other project documentation.
Invoice and accounts administration
Supporting invoice processing, matching documentation and coordinating information with finance teams.
Project reporting
Maintaining trackers, spreadsheets, status reports and other information required by project managers.
CRM and database administration
Maintaining accurate project, customer, contractor and supplier records.
Finance and Lending Administration Support Team
Will allow brokers, advisers and finance professionals more time to focus on clients, relationships and revenue-generating activities.
Build a dedicated offshore administration team to support the documentation, application processing and coordination behind lending and financial services workflows :helping your local professionals manage higher volumes while maintaining organised and consistent processes.
Team capabilities can include:
Application processing support
Supporting applications from initial preparation through submission, assessment, approval and settlement stages.
Client follow-up administration
Coordinating routine communication regarding outstanding documents, application progress and next steps.
Lender coordination support
Assisting with communications, information requests and administrative follow-ups between brokers, clients and lenders.
Document collection and preparation
Coordinating required client documentation and ensuring files are complete, organised and ready for review.
Loan application administration
Preparing, organising and progressing loan applications through established internal and lender processes.
CRM administration
Maintaining accurate client records, pipeline stages, activities, notes and follow-up tasks.
Compliance administration
Supporting the preparation, organisation and maintenance of required compliance documentation and records in accordance with the client’s established procedures.
Pipeline management support
Maintaining application trackers and helping teams monitor outstanding requirements, milestones and upcoming actions.
Reporting and spreadsheet management
Preparing and maintaining operational, pipeline and performance reports for management visibility.
Post-settlement administration
Supporting record updates, document filing, client follow-ups and other administrative activities after settlement.
Data entry and system updates
Entering and maintaining accurate client, application and transaction information across CRM, broker and lender systems.
Settlement coordination support
Assisting with administrative tasks and communications leading up to loan settlement.
Interior Design Team
Expand your design capacity with dedicated offshore professionals who support your projects from concept through to delivery.
HGI can help interior design businesses and related industries build offshore teams that support both the creative and administrative sides of project delivery.
Team capabilities can include:
Design Documentation
Prepares and updates drawings, documentation packages, design details, and supporting project information to maintain accuracy and consistency.
Interior Design Support
Provides day-to-day design assistance throughout the project lifecycle, helping your team progress concepts efficiently from initial development through delivery.
Specifications & Schedules
Prepares and maintains product, finish, furniture, fixture, and equipment schedules and specifications to support procurement and project delivery.
Supplier Coordination
Liaises with suppliers and vendors to obtain product information, pricing, lead times, samples, and other details required by the project team.
Mood Boards & Presentation Preparation
Develops mood boards, material palettes, concept presentations, and other visual content to clearly communicate design ideas to clients and stakeholders.
Project Administration
Supports project organisation through document management, tracking, reporting, coordination, and other administrative tasks that help keep projects on schedule.
Product & Materials Research
Researches furniture, fixtures, finishes, materials, and products based on the project’s design intent, budget, availability, and specifications.
Client Presentation Support
Assists in preparing polished client-facing presentations, proposals, design updates, and supporting materials for meetings and design reviews.
Real Estate and Property Management Team
Give your property team the back-office capacity to manage more properties, tenants and transactions efficiently.
Build a dedicated offshore team to support the administrative and coordination work behind property management and real estate operations.
Team capabilities can include:
Tenant & Landlord Communication Support
Assists with routine correspondence, enquiries, follow-ups, notices, and updates to help maintain clear and timely communication between tenants, landlords, and property managers.
Property Listing Administration
Assists with preparing and updating property listings, uploading information and images, maintaining listing details, and coordinating advertising across relevant platforms.
Property Administration
Provides day-to-day administrative support across property portfolios, helping maintain accurate records, organise documentation, and keep property-related tasks on track.
Maintenance Coordination
Coordinates maintenance requests, contractors, appointments, quotes, and follow-ups, helping ensure property issues are addressed efficiently.
Lease Administration
Supports the preparation, processing, tracking, and renewal of leases and related documentation while maintaining accurate tenancy records.
CRM & Database Management
Maintains property, tenant, landlord, buyer, and prospect information within CRM and property management systems, helping ensure records remain accurate and up to date.
Accounts & Invoice Administration
Assists with processing invoices, maintaining transaction records, tracking payments and expenses, and preparing supporting information for property accounting and reporting.
Application Processing
Supports the administration of rental or property applications by organising documentation, checking information for completeness, updating systems, and coordinating follow-ups.
Inspection Scheduling
Coordinates property inspections with tenants, property managers, and other stakeholders, including appointment scheduling, confirmations, reminders, and follow-ups.
Document Preparation
Prepares and formats routine property-related documents, correspondence, reports, agreements, notices, and administrative paperwork for review and distribution.
Technical Support Team
Strengthen your technical support capacity and provide faster, more consistent assistance to your customers, users and internal teams.
Build a dedicated offshore technical support team to manage first-level enquiries, troubleshoot common issues, maintain support tickets and coordinate escalations helping your technical specialists focus on more complex problems and higher-value work.
Team capabilities can include:
Level 1 technical support
Responding to common technical enquiries and providing first-level troubleshooting based on established processes and knowledge bases.
Help desk support
Managing incoming support requests across email, chat, phone or ticketing platforms and ensuring enquiries are acknowledged and progressed efficiently.
Software troubleshooting
Assisting users with common software issues, access problems, configuration questions and basic application troubleshooting.
Ticket management
Creating, categorising, prioritising, updating and closing support tickets while maintaining accurate records of customer or user interactions.
System support administration
Completing routine system checks, updates, documentation and administrative tasks under established procedures.
User account administration
Supporting account creation, password resets, access requests, permissions and other routine user administration.
Support reporting
Tracking ticket volumes, response times, recurring issues and other service metrics to help management understand support performance.
Customer technical enquiries
Explaining technical information clearly and professionally while guiding customers through standard troubleshooting steps.
Technical escalation coordination
Identifying issues that require advanced technical expertise and escalating them to the appropriate internal or senior technical team.
Knowledge base administration
Creating, updating and maintaining FAQs, troubleshooting guides and internal support documentation.
Issue documentation
Recording problems, troubleshooting actions and outcomes to maintain accurate support histories and improve internal knowledge resources.
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