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Specialist Roles

Need capability beyond traditional offshore support? Let’s build around your requirements.

Depending on your business and talent requirements, HGI can help identify professionals across a range of specialist functions.

AI and Technology Engineering Team

Build the technical capability to develop, integrate and improve AI-powered systems, software and digital solutions, without relying entirely on your local technology team.

HGI can help businesses build dedicated offshore technology teams that work alongside internal developers, product teams and technology leaders. From AI development and automation to software engineering, data and quality assurance, your offshore team can provide additional technical capacity while remaining integrated with your existing systems, workflows and development processes.

Team capabilities can include:

AI Engineers

Design, develop, integrate and maintain AI-powered applications and solutions, including machine learning models, generative AI applications, intelligent automation and AI-enabled business tools.

Generative AI Engineers

Build applications using large language models and generative AI technologies, including AI assistants, internal knowledge tools, document processing solutions and workflow automation.

Machine Learning Engineers

Develop, test, deploy and maintain machine learning models and pipelines that support prediction, classification, recommendation and other data-driven applications.

AI Automation Specialists

Identify repeatable business processes and develop AI-enabled workflows and automations that connect systems, reduce manual work and improve operational efficiency.

DevOps / Cloud Engineers

Support development environments, cloud infrastructure, deployment processes, monitoring and automation in collaboration with your technology leadership.

QA & Software Test Engineers

Test software functionality, identify defects, document issues and support quality assurance processes before systems and applications are released.

Software Engineers / Developers

Design, develop, test and maintain software applications, internal platforms and digital products based on your organisation’s technical requirements.

Full-Stack Developers

Work across front-end and back-end development to build and maintain complete web applications, portals and business systems.

Data Engineers

Build and maintain data pipelines, databases and integrations that provide reliable, structured data for reporting, analytics, AI and business applications.

Back-End Developers

Build and maintain server-side applications, APIs, databases, integrations and the infrastructure supporting digital products.

Data Analysts

Transform business data into meaningful reports, dashboards and insights that support operational and strategic decision-making.

Front-End Developers

Develop responsive, user-friendly interfaces for websites, applications and digital platforms.

Engineering and Technical Design Team

Expand your engineering and technical design capacity while keeping project leadership, approvals and critical engineering decisions with your local team.
HGI can help engineering, construction, manufacturing, property and infrastructure businesses build dedicated offshore technical teams to support drafting, modelling, documentation, design development, estimating and project coordination.
Your offshore engineering professionals can work within your existing software, standards and project workflows, giving your local engineers and project leaders additional capacity to manage increasing workloads and project demands.

Team capabilities can include:

Project Engineers / Engineering Coordinators

Support engineering projects through documentation, scheduling, progress tracking, stakeholder coordination and technical administration, subject to the responsibilities and professional requirements of each project.

Civil Engineering Support

Assists civil engineering teams with technical documentation, drawings, quantity calculations, data preparation and other project support activities under the direction of appropriately qualified engineers.

BIM Modellers / BIM Technicians

Develop and maintain Building Information Models, drawings and project documentation while supporting coordination between architectural, structural and building services disciplines.

Quantity Take-Off Specialists

Review project drawings and documentation to prepare material and quantity take-offs that support estimating, procurement and project planning.

CAD Draftspersons / CAD Technicians

Produce and update accurate 2D and 3D technical drawings using project specifications and instructions provided by engineering and design teams.

Structural Engineering Support

Supports structural teams with modelling, drafting, documentation, schedules and technical project information based on approved engineering requirements.

Mechanical Engineering Support

Assists with mechanical drawings, CAD modelling, technical documentation, component schedules, specifications and engineering project administration.

Electrical Engineering Support

Provides drafting, documentation, schedules, data preparation and other technical support for electrical engineering projects.

Revit Technicians

Create and update Revit models, drawings, schedules and documentation to support architecture, engineering and construction projects.

Mechanical, Electrical & Plumbing (MEP) Support

Supports building services teams with MEP drawings, modelling, documentation, coordination and project information management.

Technical Documentation Specialists

Prepare, organise and maintain drawings, specifications, technical reports, manuals, schedules and project documentation.

Engineering Project Administration

Manage document control, project registers, correspondence, reporting, schedules and other administrative workflows supporting engineering teams.

Estimating Support

Assist estimators with quantity calculations, supplier information, documentation, spreadsheets and preparation of supporting information for project estimates.

Engineering Draftspersons

Translate engineering concepts, mark-ups and specifications into detailed technical drawings and documentation for review by qualified engineering professionals.

Construction Administration Support Team

Give your project and site teams more time to focus on delivery while your offshore team manages the administration behind the work.

Build a dedicated offshore construction administration team to support project documentation, scheduling, supplier coordination, reporting and day-to-day back-office workflows :helping construction businesses manage more projects without continually increasing the administrative burden on local staff.

Team capabilities can include:

Project administration

Supporting project teams with documentation, records, correspondence and general administrative coordination.

Supplier and subcontractor administration

Maintaining supplier information, coordinating documentation and supporting routine communications and follow-ups.

Scheduling support

Updating project schedules, coordinating appointments and maintaining calendars for project teams, contractors and suppliers.

Purchase order administration

Preparing, tracking and maintaining purchase orders according to established business processes.

Document control

Organising, maintaining and distributing project documents, drawings, specifications and other controlled information.

Quote and estimate administration

Assisting with the preparation, formatting, organisation and tracking of quotations and estimates.

Tender administration support

Assisting with document preparation, formatting, information gathering and submission coordination.

General construction administration

Managing repeatable back-office tasks that allow project managers, estimators and site teams to concentrate on project delivery.

Compliance documentation support

Organising and maintaining required licences, certificates, insurance records and other project documentation.

Invoice and accounts administration

Supporting invoice processing, matching documentation and coordinating information with finance teams.

Project reporting

Maintaining trackers, spreadsheets, status reports and other information required by project managers.

CRM and database administration

Maintaining accurate project, customer, contractor and supplier records.

Finance and Lending Administration Support Team

Will allow brokers, advisers and finance professionals more time to focus on clients, relationships and revenue-generating activities.

Build a dedicated offshore administration team to support the documentation, application processing and coordination behind lending and financial services workflows :helping your local professionals manage higher volumes while maintaining organised and consistent processes.

Team capabilities can include:

Application processing support

Supporting applications from initial preparation through submission, assessment, approval and settlement stages.

Client follow-up administration

Coordinating routine communication regarding outstanding documents, application progress and next steps.

Lender coordination support

Assisting with communications, information requests and administrative follow-ups between brokers, clients and lenders.

Document collection and preparation

Coordinating required client documentation and ensuring files are complete, organised and ready for review.

Loan application administration

Preparing, organising and progressing loan applications through established internal and lender processes.

CRM administration

Maintaining accurate client records, pipeline stages, activities, notes and follow-up tasks.

Compliance administration

Supporting the preparation, organisation and maintenance of required compliance documentation and records in accordance with the client’s established procedures.

Pipeline management support

Maintaining application trackers and helping teams monitor outstanding requirements, milestones and upcoming actions.

Reporting and spreadsheet management

Preparing and maintaining operational, pipeline and performance reports for management visibility.

Post-settlement administration

Supporting record updates, document filing, client follow-ups and other administrative activities after settlement.

Data entry and system updates

Entering and maintaining accurate client, application and transaction information across CRM, broker and lender systems.

Settlement coordination support

Assisting with administrative tasks and communications leading up to loan settlement.

Interior Design Team

Expand your design capacity with dedicated offshore professionals who support your projects from concept through to delivery.

HGI can help interior design businesses and related industries build offshore teams that support both the creative and administrative sides of project delivery.

Team capabilities can include:

Design Documentation

Prepares and updates drawings, documentation packages, design details, and supporting project information to maintain accuracy and consistency.

Interior Design Support

Provides day-to-day design assistance throughout the project lifecycle, helping your team progress concepts efficiently from initial development through delivery.

Specifications & Schedules

Prepares and maintains product, finish, furniture, fixture, and equipment schedules and specifications to support procurement and project delivery.

Supplier Coordination

Liaises with suppliers and vendors to obtain product information, pricing, lead times, samples, and other details required by the project team.

Mood Boards & Presentation Preparation

Develops mood boards, material palettes, concept presentations, and other visual content to clearly communicate design ideas to clients and stakeholders.

Project Administration

Supports project organisation through document management, tracking, reporting, coordination, and other administrative tasks that help keep projects on schedule.

Product & Materials Research

Researches furniture, fixtures, finishes, materials, and products based on the project’s design intent, budget, availability, and specifications.

Client Presentation Support

Assists in preparing polished client-facing presentations, proposals, design updates, and supporting materials for meetings and design reviews.

Real Estate and Property Management Team

Give your property team the back-office capacity to manage more properties, tenants and transactions efficiently.

Build a dedicated offshore team to support the administrative and coordination work behind property management and real estate operations.

Team capabilities can include:

Tenant & Landlord Communication Support

Assists with routine correspondence, enquiries, follow-ups, notices, and updates to help maintain clear and timely communication between tenants, landlords, and property managers.

Property Listing Administration

Assists with preparing and updating property listings, uploading information and images, maintaining listing details, and coordinating advertising across relevant platforms.

Property Administration

Provides day-to-day administrative support across property portfolios, helping maintain accurate records, organise documentation, and keep property-related tasks on track.

Maintenance Coordination

Coordinates maintenance requests, contractors, appointments, quotes, and follow-ups, helping ensure property issues are addressed efficiently.

Lease Administration

Supports the preparation, processing, tracking, and renewal of leases and related documentation while maintaining accurate tenancy records.

CRM & Database Management

Maintains property, tenant, landlord, buyer, and prospect information within CRM and property management systems, helping ensure records remain accurate and up to date.

Accounts & Invoice Administration

Assists with processing invoices, maintaining transaction records, tracking payments and expenses, and preparing supporting information for property accounting and reporting.

Application Processing

Supports the administration of rental or property applications by organising documentation, checking information for completeness, updating systems, and coordinating follow-ups.

Inspection Scheduling

Coordinates property inspections with tenants, property managers, and other stakeholders, including appointment scheduling, confirmations, reminders, and follow-ups.

Document Preparation

Prepares and formats routine property-related documents, correspondence, reports, agreements, notices, and administrative paperwork for review and distribution.

Technical Support Team

Strengthen your technical support capacity and provide faster, more consistent assistance to your customers, users and internal teams.

Build a dedicated offshore technical support team to manage first-level enquiries, troubleshoot common issues, maintain support tickets and coordinate escalations helping your technical specialists focus on more complex problems and higher-value work.

Team capabilities can include:

Level 1 technical support

Responding to common technical enquiries and providing first-level troubleshooting based on established processes and knowledge bases.

Help desk support

Managing incoming support requests across email, chat, phone or ticketing platforms and ensuring enquiries are acknowledged and progressed efficiently.

Software troubleshooting

Assisting users with common software issues, access problems, configuration questions and basic application troubleshooting.

Ticket management

Creating, categorising, prioritising, updating and closing support tickets while maintaining accurate records of customer or user interactions.

System support administration

Completing routine system checks, updates, documentation and administrative tasks under established procedures.

User account administration

Supporting account creation, password resets, access requests, permissions and other routine user administration.

Support reporting

Tracking ticket volumes, response times, recurring issues and other service metrics to help management understand support performance.

Customer technical enquiries

Explaining technical information clearly and professionally while guiding customers through standard troubleshooting steps.

Technical escalation coordination

Identifying issues that require advanced technical expertise and escalating them to the appropriate internal or senior technical team.

Knowledge base administration

Creating, updating and maintaining FAQs, troubleshooting guides and internal support documentation.

Issue documentation

Recording problems, troubleshooting actions and outcomes to maintain accurate support histories and improve internal knowledge resources.

Don't see the role you're looking for?

Tell us what your business needs to accomplish. We’ll help you identify the people and capabilities that can support it.